Privacy Policy

At RealGambling, we strive for utmost transparency and straightforward communication. We know that lengthy legal jargon can be overwhelming and confusing. Our goal is to present information in a clear manner. Should you have any queries, do not hesitate to reach out to us via email. Moreover, note that our Privacy Policy was updated in January 2024. We routinely evaluate and revise this policy to keep it current. If any major modifications are made that could impact you, we will notify you in advance.

Our Privacy Promise

We are dedicated to continuously protecting your personal privacy while keeping our procedures simple. Our principle of transparency ensures that we are always forthright about the data we collect and the reasons for its use.

Our Privacy Policy

Operating from our headquarters in Malta, we comply with European data privacy regulations, primarily aligning with the EU's General Data Protection Regulation (GDPR).

Data Protection Contact

If you have questions regarding how RealGambling manages your personal information or wish to request access to your data or assert any of your privacy rights, please do not hesitate to contact our Data Protection Officer at

Information we get from you

You can browse the RealGambling website without needing to provide any personal data. However, as explained later, we do collect certain information from the device you use to access our site. If you get in touch with us directly, we will record your contact information and the specifics of your inquiry.

Information we get from your device

When you visit RealGambling, we gather information from your devices. This includes various data points, such as:

• Your IP address, which is essential for connecting to the internet and interacting with our website.
• Type of hardware.
• Operating system and its version.
• Software specifics.
• User agent.
• Detailed device information, which encompasses your preferred language, device serial numbers, data on device movement, mobile network specifics, and your geographical location.

Web Server Log Data

Our web servers keep logs that track information like:

• The dates and times you access our website.
• Specific features or pages viewed.
• Any app crashes or unusual system activities that occur.
• The third-party site or service you visited just before landing on our website.
• The URL you navigate to immediately after leaving our website.

Usage of Hotjar on Our Website

We use Hotjar, an external tool that helps us improve our website's performance by recording user interactions, including:

• Mouse clicks.
• Movements.
• Page scrolling.
• Text input in website forms.

This data is vital for enhancing user experiences, troubleshooting issues, and refining overall site functionality. It also plays a significant role in statistical evaluations of website traffic and performance.

Information we get via Cookies

'Cookies' are tiny digital files stored in your browser, which allow us to recognize your computer when you revisit our site. They are essential for ensuring that certain features of our website operate correctly and securely. Moreover, cookies enhance your experience by making interactions quicker, simpler, and more personalized, along with assisting us in analyzing website usage patterns. They help us tailor content and advertisements to suit your preferences.

Every time you access our sites, cookies gather certain personal data. You can choose to accept or decline different types of cookies through your browser settings. If you continue to use our websites without changing these settings, we will implement cookies as explained in the following sections. Understanding the different types of cookies and how they affect your online experience is critical for making an informed decision. This section is designed to provide a brief overview and illustrate how disabling certain cookies could impact your interactions on our websites.

The majority of cookies we utilize are 'session cookies,' which are automatically deleted once your browsing session concludes. However, we also employ 'persistent' cookies, which stay on your hard drive and help us recognize you as a returning visitor when you revisit our site. While the cookie itself does not store personal information, it communicates an ID to our server that enables us to associate the cookie with your profile. This helps us update your homepage with any new or altered content since your last visit.

The cookies we implement can be classified into the following types:

Essential Cookies: Ensuring Our Websites Function Properly

These cookies are vital for your seamless navigation across our sites and for accessing secure areas. They also ensure that content is delivered optimally, tailored to your specific device.

Without these crucial cookies, you may lose access to your account, which could lead to parts of our site becoming unusable. Examples of how we utilize these essential cookies include:

• Facilitating smooth navigation throughout our site;
• Correctly formatting content for your specific device and display;
• Maintaining consistent settings for streaming, such as volume and viewing preferences.

Functional Cookies: Enhancing Site Usability

Functional cookies assist our websites in remembering your preferences, such as your selected region. They customize your experience by presenting varied content to new visitors versus returning ones, integrating social media features, or displaying related articles aligned with your interests.

If these cookies are disabled, you might encounter difficulties utilizing certain features, and the site content may appear less relevant. Some examples of their usage include:

• Storing responses to surveys to avoid unnecessary repetitions;
• Adjusting the frequency of specific advertisements shown to you.

Analytical Cookies: Monitoring Website Usage

Analytical cookies collect data on the performance of our websites and how they are being used, including visitor counts, popular pages, and error messages.

Examples of how these cookies contribute include:

• Identifying trends in website navigation;
• Ensuring that content stays current and relevant;
• Counting visits to pages or emails to measure content effectiveness;
• Enhancing website functionality.

These cookies do not interfere with your ability to access all features on our website.

Web Beacons (Tracking Pixels)

Our sites and select emails may incorporate web beacons or tracking pixels. These are invisible images that count views on webpages or emails, assisting us in gauging the effectiveness of our marketing efforts. They operate anonymously and do not gather personally identifiable information.

Targeting Cookies: Customized Marketing & Advertising

These cookies personalize advertisements and content based on your interests, limit the frequency of ads shown, and evaluate the effectiveness of campaigns. We also use them for testing and refining our offerings by assessing different experiences among diverse customer groups to identify preferences.

Without these cookies, you can still access all site features, but the advertisements you see will not be personalized to match your interests.

How and why we handle your personal information

We manage your personal information in various ways, categorized into key areas:

• Actions required for delivering the products or services you have requested.
• Activities necessary for adhering to legal and regulatory obligations.
• Operational tasks crucial for managing our business efficiently.
• Marketing initiatives conducted only with your explicit consent.

We provide this information to you because European data protection laws grant specific rights regarding your personal data. These rights can vary depending on the category of data involved. This section will delve into each category, outlining your rights, how to exercise them, and their practical ramifications.

Providing our products and services

Naturally, we use your personal information to provide our products and services, answer your questions, and ensure you receive high-quality customer support. Additionally, we gather technical details about your device, such as its operating system, browser version, and location, to guarantee you access the correct version of our website and to keep it secure.

Much like many organizations, we work with external partners, sharing your information with them to help in delivering our products and services.

Privacy Rights: Can I choose not to have my data used this way?

This category includes essential activities necessary for us to provide the services you interact with or subscribe to. If you'd prefer not to have your data used in this way, your option would be to refrain from using our website.

Compliance with Legal and Regulatory Standards

RealGambling We must adhere to various legal and regulatory requirements, many of which necessitate the use of personal information and outline specific time frames for retaining this data.

Additionally, we are governed by laws and regulations pertaining to other aspects of our operations, such as managing complaints or conducting our marketing efforts. These areas similarly require the use of your personal data and define guidelines for how long we should retain it.

Privacy Rights: Can I refuse to allow my personal information to be used this way?

This category encompasses crucial activities that are necessary for the responsible delivery of our products and services, in adherence to regulatory standards, and for protecting the interests of our customers and our business. If you'd rather not permit your data to be used in this manner, your alternative is to stop using our website.

Operating our business efficiently

We perform specific activities that are essential for the effective functioning of our business. These operations may involve your personal data and are conducted based on our legitimate interests, while we take every precaution to minimize any potential impact on your privacy.

European data protection law grants you the 'right of objection' to such activities, particularly when your privacy rights take precedence over our legitimate business interests. While you are entitled to exercise this right, it's important to recognize that these activities are core to our business. Opting to object could consequently result in the cessation of your use of our website.

Please review this section carefully to ensure that you are comfortable with our practices before providing us with any of your personal information.

Business Analytics

Our primary goal in analytics is to understand the when, where, how, and why behind our customers' use of our services, while also assessing our overall business success. This analysis plays a crucial role in enhancing our advertising strategies, ensuring we have the right number of staff during busy times, and gaining deeper insights into our customer base, such as their age, gender, location, and product preferences. This information empowers us to craft more personalized and relevant products and services. It's worth noting that our analytical methods are designed to protect the identity of individual users, ensuring that everyone's privacy is respected.

Privacy Rights: Can I Object to This?

For us as a business, it’s critical to keep track of our performance and attend to the needs of our customers. Our processes are tailored to anonymize personal identities, so there is no risk of infringing on your privacy. If you would prefer not to have your data analyzed in this way, you can simply choose not to access our website.

Giving you a more personal experience

Whatever choices you make regarding products and services, and however you engage with us, we strive to deliver a consistently high-quality experience suited to your individual needs. We customize your interactions by modifying the layout and content of our website based on your preferences and how you use our services. For example, we may prioritize features you frequently engage with or those that we think would be particularly beneficial to you.

We also examine collective, anonymized data regarding customer interactions with our products and features. From these insights, we are able to suggest popular options that resonate with your patterns of usage.

Privacy Rights: Can I Object to This?

We believe that customizing your online experience significantly enhances both our website's effectiveness and your personal experience. Utilizing your data in this way allows us to elevate the customer experience while still prioritizing your privacy. If you would rather not have your information used in such a manner, you can opt out by not using our website.

Please note that certain functionalities of your experience are optimized through the use of cookies. If you have enabled cookies in your browser, we can customize elements of our site, such as remembering your location, and you have control over this feature via your browser settings.

Safeguarding our business interests

Most of our users appropriately utilize our products and services. However, if we detect any activity or behaviors that may be detrimental to our business, an investigation will be initiated.

Privacy Rights: Can I Object to This?

As an organization, we have a legitimate concern for protecting our commercial interests from potential misuse. Our approach aims to strike a balance between addressing these risks while maintaining your privacy. If you choose not to have your data employed in this manner, the simplest option is to avoid using our website.

Market Research

Occasionally, we may reach out to you for your feedback on the services you've accessed, or to involve you in surveys, questionnaires, or focus groups. We will contact you directly, either online or via email. Participation in these activities is completely voluntary. If a third party is involved, we only share your contact information for the initial invitation and do not provide any other details without your express consent.

Privacy Rights: Can I Opt Out of This?

Collecting feedback from our customers is essential for the success of any business. We ensure that requests for feedback are limited in both quantity and frequency for each individual, and participation is always optional. Given these measures, your privacy is not significantly impacted, and opting out of occasional requests is always available.

What we do with your permission: Marketing

Direct Marketing

You will only receive special offers and information from us if you have expressly opted in. In such instances, we’ll reach out to you through email, mail, SMS, or other online means. We prioritize the confidentiality of your data and do not share it with external parties. Occasionally, we may partner with a third party to provide you with products or services you might find appealing. However, any communications of this nature will always come directly from us, and your information will not be shared with any third parties without your prior consent.

Keeping it Relevant

Our aim is to improve your experience with gaming and betting, which includes providing you with relevant information about products, services, and features that interest you. To accomplish this, we personalize the communications and offers we send you, tailoring them to your unique preferences. This is facilitated by analyzing the data we have about you, allowing us to refine our offers to match your specific needs.

Putting You in Control

We are confident that our customers appreciate receiving offers and information that are personalized to their interests, rather than generic, one-size-fits-all advertisements. Therefore, we tailor our marketing strategies based on your profile, which we believe ultimately serves both you and us well. However, you are protected by data privacy laws that allow you to opt out of having your personal data used for custom marketing. This option is available to you at any time. To fully refrain from this personalization, you will need to unsubscribe from all of RealGambling's messaging services. Nevertheless, your online experience will still be personalized according to your established profile, inclusive of:

• Targeted pop-ups displaying products, services, and offers that correlate with your interests.
• Tailored offers communicated via pop-ups or other on-site content.
• Messages targeted toward you on social media platforms such as Facebook or Twitter, which can be controlled through the privacy settings of each platform, and on other internet locations that support targeted advertising.

We believe this gives you a balanced choice: it allows you to opt out of marketing through offline channels (such as postal mail, email, and SMS), while still enhancing your online experience without missing out on valuable benefits. However, if you choose not to receive any personalized messages or offers online, an alternative is to refrain from using our website.

Additional Considerations:

• We may continue to suggest products based on general customer usage trends on our sites and features, rather than using your specific information.
• Some personalized advertisements on our sites are managed using cookies, so you will need to adjust your browser settings regarding cookies to stop seeing these ads.
• You might come across our advertisements on other websites or social media platforms, but they will not be specifically directed toward you.

Marketing: Making it relevant and giving you control – Overview

Our marketing strategies aim to be more engaging and relevant to your interests. Depending on your preferences, here is how you can manage how we deliver personalized offers and information:

• If you wish to receive personalized offers and information via email, postal mail, SMS, and online, please ensure your preferences allow for direct marketing.
• If you prefer only personal offers and information when you’re online and none through email, postal mail, or SMS, you will need to opt out of direct marketing.
• If you’d like to avoid receiving personalized offers and information both online and through email, postal mail, or SMS, make sure to opt out of personalized marketing and update your cookie settings to prevent banner ads.

Remember, you can always adjust your preferences whenever you want.

Online Banner Adverts: Cookies

If cookies are enabled in your browser, you may see banner ads on our website. These ads rely on cookie data and are not tailored based on other information we possess about you. Therefore, you might encounter them even if you have opted out of other personalized marketing forms, but you can manage these cookie-based ads through your browser settings.

Advertising on social media

If you consent to receive marketing materials, we may partner with social media platforms like Facebook and Twitter to deliver information about our products and services. Should you prefer not to see these advertisements, you can easily opt out by disabling preference-based marketing in the privacy settings of each social media platform.

Even if you have opted out of personalized marketing from our end, you could still come across general advertisements related to our group’s products and services on your social media feeds. These ads are not specifically directed at you, and you can manage how often you see them through the privacy settings on each social media platform.

Online Behavioral Advertising

Third-party cookies present on our site collect data about your browsing habits, which is then aggregated with information from other users who share similar characteristics (like age, gender, and location). This collective data is utilized to present online advertisements tailored to your interests. These ads could be for our products and services or those from third parties, which is a practice referred to as ‘Online Behavioral Advertising.’

Sharing your information

Third-Party Casino & Sportsbook Operators

We do not share your personal details with casino and sportsbook operators. Instead, when you click on a link from our site to theirs, a cookie identifies us as the referral source. Any personal information you share with these external casino and sportsbook operators is handled according to their own privacy policies. Each operator follows a distinct privacy policy, and we advise reviewing the relevant policy to ensure you are comfortable with how your personal data will be used before creating an account.

Companies that provide services on our behalf

We work alongside external companies that offer various services for us, aligned with the objectives outlined in this policy. Significant functions that may be entirely or partially handled by third parties include:

• Managing and executing marketing campaigns.
• Offering customer service support.
• Conducting assessments to identify improper usage of our products and services.
• Providing web hosting services, online content systems, and data management.
• Organizing contests, competitions, and promotional offers.
• Carrying out data analytics and data cleansing tasks.
• Executing market research and gathering or analyzing customer opinions.
• Delivering IT services and support.
• Providing services related to auditing, legal compliance, and adherence to regulations.

We make sure that the businesses we collaborate with uphold the same standards of care and security for your data as we do. Both we and our partners are legally required to handle your information in accordance with data protection regulations. Moreover, we put in place contractual agreements to enhance these commitments.

Additional Situations Where We Might Share Your Personal Information

Aside from the previously discussed functions, we do not share your personal data with third parties unless we are legally mandated or permitted to do so. These cases are rare but may involve sharing information with law enforcement, judicial bodies, or regulatory authorities, as well as tax agencies concerning tax matters, and sports organizations concerning integrity issues. Such instances could occur in any location where we operate.

In cases where it’s essential to safeguard or assert our rights and interests, resolve disputes, or uphold our agreements, we may share your personal data with our regulatory bodies, outside legal consultants, and collection or tracing agencies. However, such occurrences are rare.

Should there be a change in the ownership, reorganization, or restructuring of our business, your personal data might be transferred to the new owner or successor entity. This is to ensure that the services you have requested continue without interruption.

No matter the situation, whenever we share your personal information, it is done in accordance with legal obligations and with the highest regard for your privacy.

How long do we keep your information?

We retain your personal information solely for the necessary duration, based on legitimate legal bases. This includes providing you with the requested services, adhering to legal and regulatory obligations, resolving conflicts, and enforcing contracts.

The retention period for different types of personal information varies. It depends on the initial purpose for which the information was gathered, the processing requirements, and the relevant legal stipulations. When determining our data retention and deletion policies, we consider various factors, including gambling laws, anti-money laundering regulations, tax statutes, payment industry practices, customer complaint management standards, and the need to prevent or detect criminal activities or abuse of our services, as well as audit requirements.

After you cease being a customer, some of your personal data might still be retained for a specified period to comply with various regulatory requirements and obligations.

When your personal information is no longer required for these purposes, we ensure its secure removal. For any data we keep for analytical reasons, we anonymize it according to the benchmarks set by the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP), ensuring it cannot be connected back to you. It's important to note that if you opt-out of our marketing communications, we still need to retain your contact details to exclude you from future marketing efforts.

Maintaining control over your personal information: your privacy rights

We acknowledge that your personal information belongs to you, and we aim to clarify what this means in practice and how you can exercise your rights.

The right to refuse having your information used for marketing purposes

You can choose to opt out of receiving direct marketing communications at any time. Additionally, you possess the right to decline the use of your information to create a profile used in our marketing initiatives.

We firmly believe that our customers value receiving offers and information tailored to their interests. Therefore, all of our marketing efforts are designed to be relevant and engaging. Practically, this means that if you opt out of the personalized marketing, you will also have to opt out of all forms of direct marketing communications from us.

The right to rectify any inaccuracies in your personal information

You are entitled to update your personal information whenever necessary. To help us assist you effectively, we kindly request that you keep your contact information updated and notify us of any inaccuracies in our records regarding you. If you come across information that you feel you cannot change online, please contact us at

Your right of objection

According to data protection regulations, you have the right to object to the activities outlined in the section titled ‘Running our business effectively and efficiently’ if you believe that your privacy rights outweigh our legitimate business interests in performing these activities. We encourage you to thoroughly review this section before reaching out to us. Please note that exercising your right to object typically requires you to stop utilizing our services. If you are unsatisfied with our response to your objection, you have the right to file a complaint with the relevant privacy authority.

Your right to erasure

Commonly known as the ‘right to be forgotten’, data protection law grants you the ability to request the deletion of your personal data under specific circumstances:

• If courts or regulatory bodies determine that we are unlawfully processing your data.
• When the original purpose for which we collected your data has been accomplished and we have no other valid reason to retain it.
• If you withdraw your consent for marketing and personalized marketing and request the deletion of the data used for these purposes. In this case, we will either remove it from our marketing systems or completely anonymize it. However, we will keep your contact details to avoid marketing to you in the future.
• If you have exercised your ‘right to object’ regarding an activity mentioned in the section ‘running our business effectively and efficiently’ and have requested deletion of the related data. As indicated, objecting usually leads to a discontinuation of website use. We may be required to keep your data for some time even after closing your account unless legally mandated to delete it.

How to Exercise This Right:

Please carefully review the sections ‘How long do we retain information’ and ‘your right to erasure’ before contacting us. If you wish to move forward, please reach out to us at

The Right to access the data we hold about you

If you're interested in obtaining a copy of the personal information that Bonus Finder has on file for you, you can initiate your request here. We will provide you with a form to complete and return. While filling out this form isn’t mandatory, it helps us accurately identify and deliver the specific information you request. To process your request, we will need valid proof of your identity. Our goal is to respond within one month. If your request is particularly complex and requires more time, we will notify you promptly and provide an estimated timeline.

We strive to accommodate all requests whenever possible. However, there may be instances where local or European data protection laws may require us to withhold certain information (such as data regarding another individual or sensitive commercial information) or allow us to impose a small fee. If either of these situations applies to your request, we will explain the reasons.

Your Right to ‘Data Portability’

The idea of ‘data portability’ aims to empower consumers by allowing them to reuse their personal information online. This is facilitated by making it available in a standard, machine-readable format that can be shared with and utilized by different organizations. While direct data transfer between providers in the gambling and betting sector is currently not viable, if you wish to exercise this right, please submit your request here, and we will provide you with the following information in the form of a CSV file:

• Your personal and contact information stored in your online account.
• Any other data you have provided online (please note this excludes any information submitted on paper).
• Information you shared online regarding complaints or inquiries.

Before addressing your request, we will request valid proof of your identity, and we aim to respond within a month from the date we receive your request.

Your right to file a complaint with the regulator

If you believe your privacy rights have been violated or disagree with a decision we made regarding your privacy rights, you have the right to file a complaint with the appropriate regulatory authority.

In Canada: https://www.priv.gc.ca/en/

Links to third party sites

Our websites contain links to third-party sites. These organizations and websites will have their own privacy policies, which may differ from ours. Therefore, when visiting these sites, please ensure you are comfortable with their privacy practices before sharing any personal information.